You should clear your cache periodically. If you clear your browser’s cache and temporary internet files regularly, it helps your computer or device run optimally – and doing so can help fix certain problems, like a website loading slowly, or formatting issues on a web page.

 

Clear Cache and Cookies for Chrome from your computer:

  1. Go to your get-walkactive.passion.io Passion.io WebApp from Chrome.
  2. Right-click on the Lock next to the page’s URL.
  3. Click on Site Settings.
  4. A new tab will open for the WebApp settings.
  5. Under Usage you will find the cache and cookies to clear for this website, click on Clear data.
  6. A pop-up will appear notifying you that you will be logged out and that all the data will be cleared, click on Clear to proceed.
  7. You must reload the Web App page to make sure that all data is cleared.

Additionally, you should also follow the below steps to make sure that all data is cleared properly:

  1. Right-click anywhere on the page of your WebApp.
  2. Select the last option in the list; Inspect.
  3. Go to the Reload button next to the URL.
  4. Reload once, once the page is done loading, right-click on the reload button.
  5. Choose Empty Cache and Hard Reload.

With the above steps you would clear cache and cookies for only Passion.io WebApp.

 

Clear Cache and Cookies for Chrome from Android Smartphones:

  1. Go to your Passion.io WebApp from Chrome using your Android Phone.
  2. Click on the Lock next to the page’s URL.
  3. Click on Cookies and site data.
  4. Click on the Trash Bin on the left, then click Delete.
  5. Click anywhere outside the dialogue.
  6. Click on the 3 dots in the top right corner, then click Reload.

 

Clear Cache and Cookies for Safari from MacBook: 

  1. Go to your Passion.io WebApp from Safari.
  2. Click on the word Safari from the top left page of the screen.
  3. Click on Settings.
  4. From the pop-up that will appear, click on Manage Website Data.
  5. Search for your WebApp.
  6. Once you find it, mark it and click Remove.
  7. Click Done.
  8. Make sure to reload the page to get a brand-new session of Safari.

 

Clear Cache and Cookies for Firefox from your computer:

  1. Go to your Passion.io WebApp from Firefox.
  2. Click on the Lock next to the page’s URL.
  3. Click on Clear cookies and site data.
  4. A pop-up will appear to confirm the data deletion, click Remove to proceed.
  5. It is a must to reload the page after you are done to make sure you have a brand new Firefox session.

 

Clear Cache for Android Branded App:

  1. Go to your phone settings.
  2. Click on Apps, then click on Manage Apps.
  3. Choose the Branded App you wish to clear the cache for.
  4. You will notice the storage field has a number that will change after clearing the cache.
  5. From the bottom of the screen, click on Clear data.
  6. Choose Clear Cache.
  7. Now you will notice the storage decreased indicating that the cache has been successfully deleted.

 

Clear Cache for iOS Branded App + Google Chrome + Safari: 

Offloading your Apps from your iPhone refreshes them and clears cached items and cookies without losing your data or your progress, which means your goal tracking and course progress will remain the same with no change.

The below steps for Offloading iOS Apps should be used when you would like to clear the cache for the iOS Branded App, Google Chrome, and Safari:

  1. From your iPhone, go to Settings.
  2. Select General.
  3. Go to iPhone Storage.
  4. Select the App you wish to Offload.
  5. Click on Offload App.
  6. Reinstall the App to make sure it gets refreshed and the cache is cleared.