How to cancel via the google play store
We’re sorry to see you go! If you purchased via the Google PlayStore, you can follow these steps to cancel: [...]
How to cancel via the apple app store
We’re sorry to see you go! If you purchased via the Apple App Store, you can follow these steps to [...]
How to cancel via the web app
We’re sorry to see you go! If you purchased through get-walkactive.passion.io, follow these steps to cancel: Go to the web [...]
I can’t find an answer to my question
If you did not find the help you needed, please contact the WalkActive Help Team at: [email protected]
How to check if your app is up to date
Make sure you have the latest WalkActive App version; We are currently on version build 3.7.X. Below are the steps [...]
How to clear your cache
You should clear your cache periodically. If you clear your browser's cache and temporary internet files regularly, it helps your [...]
How to update device software
Keep your smartphone or computer updated with the latest software version. Use the links below to ensure you have the [...]
How do you find Joanna’s responses in the Community?
1. In the Community, go to the channel your message was posted. 2. Messages are sorted by date, latest one at the [...]
Asking me to upgrade content?
We recently made an update to the app. If you come across this issue, please delete and then reinstall the [...]
Can I change my password within the app?
Please try to change your password after logging in on the WalkActive App web account. Click here to be taken [...]
