Make sure you have the latest WalkActive App version; We are currently on version build 3.7.X.

Below are the steps to check the version you have on your device:

 

iOS:

  1. Open the Settings app on your iPhone, iPad, or iPod Touch
  2. Select General > iPhone Storage
  3. Wait a moment, and the screen will populate with storage stats for each of your installed apps
  4. Tap the app you want to see the version number for
  5. You will see the version below the app name
  6. Update if necessary

*if you cannot update it please uninstall and download it again. Make sure you log in using the correct credentials. You can check those in your Profile Tab

 

Android:

  1. Go to device settings
  2. Tap Apps or Application Manager
  3. You will get a list showing all the apps installed on your device
  4. Tap the app whose version number you are looking for
  5. You will be taken to the App Info page. When you are on the App Info page, the version number is below the App name
  6. Update if necessary

*if you cannot update it please uninstall and download it again. Make sure you log in using the correct credentials. You can check those in your Profile Tab