How to check if your app is up to date
Make sure you have the latest WalkActive App version; We are currently on version build 3.7.X. Below are the steps [...]
How to clear your cache
You should clear your cache periodically. If you clear your browser's cache and temporary internet files regularly, it helps your [...]
How to update device software
Keep your smartphone or computer updated with the latest software version. Use the links below to ensure you have the [...]
How do you find Joanna’s responses in the Community?
1. In the Community, go to the channel your message was posted. 2. Messages are sorted by date, latest one at the [...]
Asking me to upgrade content?
We recently made an update to the app. If you come across this issue, please delete and then reinstall the [...]
Can I change my password within the app?
Please try to change your password after logging in on the WalkActive App web account. Click here to be taken [...]
It keeps asking me to subscribe once I’ve logged in?
You need to click on the ‘Train’ tab once you have logged in, and ignore the 'Subscribe' button. This will [...]
How can I make the video image bigger?
You can expand the video to a landscape view. There is a small square in the bottom right of the [...]
How can I sync my devices?
The WalkActive App is accessible across all devices with one single log in and email address. It should sync automatically.
Font is too large (Apple)
To adjust text size for better readability: Ensure "Text Size" is in your Control Centre: Swipe from the upper-right corner, [...]
