It keeps asking me to subscribe once I’ve logged in?
You need to click on the ‘Train’ tab once you have logged in, and ignore the 'Subscribe' button. This will [...]
How can I make the video image bigger?
You can expand the video to a landscape view. There is a small square in the bottom right of the [...]
How can I sync my devices?
The WalkActive App is accessible across all devices with one single log in and email address. It should sync automatically.
Font is too large (Apple)
To adjust text size for better readability: Ensure "Text Size" is in your Control Centre: Swipe from the upper-right corner, [...]
Content not loading
Make sure your Wi-Fi or Mobile Data connection is strong If you encounter issues, try closing the app from the [...]
I can’t access content
Step 1 If you've already created an account and have an active subscription, please make sure you click LOGIN. [...]
Forgot my password and can’t access my account
Here's a step-by-step guide to help you reset your password: As you try to Log In, click on Forgot Password. [...]
Can I create a favourites list in the app?
Yes, you can create your own tailored favourites list in your app! Find your Favourites in your Profile section here.
How do I play my course videos on TV?
Discover a whole new level of learning by enjoying course videos on your TV with AirPlay and Google Cast. What [...]
Keep track of your progress in the app
You can’t improve what you don’t measure, right? Within the tracking tab on the app, you will be able to: [...]
